Shipping PolicyUpdated 6 months ago

RATES

All orders ship with economy ground service unless otherwise specified. Shipping rates are shown on the checkout page. 

If “Signature Required” is selected as an option at checkout, it is the responsibility of the purchaser to be available to accept and sign for the package at the address provided on the order.

We do not ship to P.O. boxes.

PROCESSING TIMES

Orders with in-stock items are typically processed within 1-2 business days. We do not process orders on holidays and Saturday or Sunday. Orders placed on the weekend or on a holiday will begin to process the next business day.

If we are experiencing a high volume of orders, shipments may be delayed and processing times will be longer. 

SHIPPING CARRIER

To provide the quickest and most affordable service possible to our customers, we ship orders using United Parcel Service (UPS) and USPS (United States Postal Service). The carrier is selected based on the most economical option and cannot be changed upon request. 

The “in-transit” times for orders are usually between 3-10 business days. Please note that service interruptions outside of our control can affect the in-transit timeframe and LĒVO is not responsible for delays.

MULTI-ITEM ORDERS

Orders that include multiple items may ship in multiple boxes and have more than one tracking number associated with the shipment.

If all items included in your order are not received together at one time,  please check for additional tracking numbers or contact LĒVO support for assistance.

DELIVERY GUARANTEES

LĒVO cannot guarantee processing, shipping, or arrival times for any order.

MISSING PACKAGES

LĒVO does not take responsibility for lost, stolen, or otherwise missing items that occur during shipment if the order has been marked as delivered by the shipping carrier. Please make the proper arrangements to retrieve your order at the shipping address provided at the time of delivery. 

If Shipping Protection is purchased with your order the items included will be covered according to the terms of the agreement. Claims for orders covered by Shipping Protection can be submitted through [email protected].